Refund & Cancellation Policy

Final payments

Subscription fees and confirmed orders are generally non-refundable because access and allocations begin immediately.

• Once a subscription activates, plan features become available instantly.
• Orders sent to suppliers reserve inventory in real time.
• Refunds are not issued for change-of-mind after activation or dispatch.

Service cancellations

If a course, service window, or supplier item becomes unavailable, we will work with you on alternatives.

• We may switch you to an equivalent item or schedule if the original selection is unavailable.
• If a supplier cannot fulfill an order after confirmation, we help arrange a replacement where possible.
• Account misuse or policy violations may lead to suspension without refunds.

Oversight & unintentional errors

For platform-side issues (e.g., duplicated charges or access failures), we will investigate quickly and correct the error.

• Report the problem with timestamps and receipts to speed up resolution.
• When an error is confirmed on our side, we will refund or credit the impacted charge.
• Connectivity or third-party outages outside our control may affect timing but not our commitment to assist.

Support you can reach

Our support team is ready to assist with billing, orders, or subscription clarifications.

• Contact us with the email used for purchase and your invoice or order ID.
• We coordinate with payment gateways and suppliers to close the loop.
• We aim for timely, professional responses tailored to healthcare operations.

Policy modifications

We may update this policy as services improve. Using Tebbplus after updates means you accept the revised policy.