Shipping Policy

Tebbplus coordinates orders between clinics, doctors, and suppliers. This policy explains how we handle processing times, delivery expectations, and what to do if something goes wrong.

Last updated: December 2025

Healthcare-paced

We prioritize timely dispatch so critical supplies arrive when needed.

Clear visibility

We share status updates and references to keep your team informed.

Handled with care

Suppliers follow packaging standards suitable for medical products.

Coverage

Shipping availability depends on the supplier’s coverage areas and courier partners.

Available destinations are shown before checkout.
Some items may have location restrictions due to regulations or handling needs.
For new destinations, contact support to confirm feasibility.

Processing times

Suppliers generally prepare orders within short operational windows.

Standard processing ranges from same-day to 2 business days depending on stock.
Made-to-order or temperature-sensitive items may require extra time.
We will notify you if an item is backordered or delayed.

Delivery timelines

Delivery windows vary by region and courier speed.

Estimated delivery ranges are displayed at checkout when available.
Urgent needs? Let us know so we can coordinate expedited options when possible.
Delays caused by weather, customs, or courier constraints will be communicated promptly.

Shipping fees

Fees depend on destination, weight, and any special handling requirements.

Shipping costs appear before you confirm payment.
Bulk or recurring orders may qualify for tailored rates with suppliers.
Taxes or duties, when applicable, will be communicated before checkout.

Receiving & issues

Inspect shipments upon arrival and report issues quickly so we can assist.

Report visible damage or missing items within the supplier’s stated window.
Keep packaging and photos to help us investigate claims with the courier.
For temperature-controlled goods, verify storage conditions immediately on delivery.